Picture it. Sun, beach, a fruity drink in hand and a cool breeze blowing your hair. You and your partner are having the best summer vacation ever, just relaxing on an exotic island in the Caribbean, a million miles away from the daily grind and stresses of life. And BOOM! Just like that you fall and twist your ankle and have to seek medical attention. Good thing you bought travel insurance! But now what?
The best way to handle a claim, is to know your insurance policy inside and out. Knowing all of the intricacies of your policy will let you know how much time you have to contact your carrier, phone numbers to call, the coverage you have, etc. Read your policy before you go on your trip, preferably at the point of purchase.
Contact the Insurance Company ASAP
Don’t make any assumptions when it comes to your medical coverage or the claims process. If you have an accident or become ill while you are away, contact the insurance company as soon as possible, preferably immediately. The insurance company can offer valuable travel and medical assistance services that are available 24 hours a day, 365 days a year. They can also help you find Western-style medical facilities, medical and dental practices and pharmacies in addition to an array of other helpful services which can be a real stress reliever especially if you are in a country that you are not familiar with and where the primary language is different to your own.
Save All Documents
When it comes time to filling out your claim form, you will be asked to provide backup documentation to substantiate the claim. Don’t worry if the documents are in a foreign language. Most international insurance companies can process claims in many different languages. Be sure to save all doctor reports, itemized bills, invoices and receipts so that when it comes time to claim, you will have all of your ducks in a row. Having the proper documents can be the difference of your claim being paid, or being denied. Keep in mind that all claims regarding illness or injury must be supported by a doctor.
You filled out and submitted your claim form with supporting documentation in a timely fashion and you just got the bad news that your claim has been denied. Understandably you are probably upset but instead of venting about it, file an appeal. You will be asked to write a letter as to why you think your claim should be covered and potentially may have to provide additional documentation to support your claim. The appeal process can take up to 90 days so remain patient. A good insurance broker will be able to assist you with this.
Read our previous blog, “Most Common Travel Insurance Claims,” to help prepare you even more for the claims process. Planning a fabulous summer holiday? Read our previous blog, “Tips Everyone Should Follow When Traveling Abroad,” and don’t forget to pack your travel insurance! Not sure which plan is right for you? Speak with the insurance specialists at +1 954 828 1819 or +44 (0)1624 678668 or visit us at mhginsurance.com to help identify the right travel insurance plan for your particular situation. Have a wonderful vacation!