Many who seek to merge their passion for travel with their professional goals look towards working on a cruise ship. The job is a captivating choice, from breathtaking destinations to diverse job opportunities, and it's easy to understand why it's a coveted career path for many. Still, it's much different from an on-land 9-5. Here's what it's really like to work on a cruise ship.

The Rhythms of Cruise Ship Life

While the allure of travel is undeniable, life on each ship comes with a very unique rhythm and routine. The ship operates 24/7, which means that the work never truly stops. Employees often follow a rotating schedule, working for several weeks before enjoying a period off at various ports. While this is a demanding schedule, it offers a chance to build close relationships with coworkers and form a tight-knit community.

A Melting Pot of Cultures and Professions

Cruise ships are like microcosms of society, housing a diverse range of people and professions, which means there is almost always a place for you. From the ship's officers and crew to hospitality staff and entertainers, the ship becomes a melting pot of cultures and professions. Interacting with colleagues from various backgrounds fosters a sense of camaraderie and offers opportunities for personal growth and learning. Whether you're a chef, a housekeeper, a musician, or a fitness instructor, there's a place for diverse skill sets and experiences on board. 

Challenges on the Horizon

Working on a cruise ship isn't always smooth sailing. Close living quarters, long working hours, lack of consistency, and separation from loved ones often present challenges. Crew members may experience homesickness and isolation from being at sea for extended periods. Moreover, adapting to the constantly changing environment can be daunting, as employees must quickly adjust to new destinations, passengers, and cultural norms.

Rewards Beyond Measure

Despite the challenges, a career at sea offers rewards that go beyond financial compensation. The opportunity to see the world, make lifelong friendships, and develop valuable skills is an invaluable aspect of shipboard life. Many employees find that the experiences gained at sea profoundly impact their personal and professional growth. Moreover, interacting with passengers from diverse backgrounds allows for meaningful connections and creating lasting memories, a chance that is hard to come by working in a less diverse field.

Navigating the Future

As the travel industry evolves, so does the world of cruise ships. The industry constantly innovates to provide cruise guests new experiences, from onboard entertainment to shore excursions. These enrichments can transcend to new technologies and trends, which can be exciting and challenging for employees. As sustainability becomes a more pressing concern, cruise lines also focus on eco-friendly practices, providing opportunities for employees to contribute to a greener future.

Working on a cruise ship offers a unique opportunity for adventure, camaraderie, and personal growth. Consider stepping aboard and setting sail into a world of endless possibilities, it may just be the right challenge for you.

Since 1991, MHG has been an expert in marine crew insurance. If you would like to speak to an insurance specialist today about insurance coverage that could benefit you, visit www.mhginsurance.com/contact.

Working onboard a cruise ship is a lot different today than it was many years ago. Gone are the days of individuals electing to work at sea just for the experience and the lifetime of memories one can make. Obviously, those are still some of the great benefits of choosing this line of work, but today, crew members and officers are career oriented, with goals and opportunities to work 10 or more years onboard. With a shift to career focus, whether or not “tangible” benefits are offered has become a key influence when choosing an employer.

Stand Out

The cruise industry is more competitive than it has ever been, and trends and forecasts have it becoming even more so over the next 5-10 years. Which begs the question, “As an employer, how do I stand out from the competition?” Attaining loyalty from your crew and officers and ensuring they return year after year, or contract after contract, is a great way to build a foundation for success and take the lead. One of the simplest ways to achieve that goal is by offering a comprehensive benefits package!

Comprehensive Benefits Package

Offering a comprehensive benefits package can be one of the quickest and easiest ways to get the ball rolling on making sure you are a sought-after company for officers and crew, long term! Sure, comprehensive benefits sound nice, but what does it actually mean?

Providing more than just the basic medical coverage for your crew can be cost-effective and ensures your crew return after their holiday in their healthiest state. Ensuring your crew are healthy is not only important but also vital to your business. If you do not currently provide any additional medical benefits besides the legal requirements, you may wish to consider a vacation medical policy. This is medical coverage for your international crew once they sign off the ship from a completed contract until they return for their next contract. This kind of coverage allows the crew members to visit doctors while signed off and take care of any medical needs or treatment necessary and ensure they are physically ready to return for their next assignment onboard. Policies can also include the employees’ dependents, which would be 24/7 worldwide.

Going a step further, consider primary medical insurance for your crew or senior officers. This kind of policy is primary to the required P&I insurance. While an additional cost, these plans provide excellent medical coverage 24/7 with global networks worldwide and put you in a more attractive position as an employer.

MHG has been providing insurance solutions for the maritime industry for over 30 years. We pride ourselves in offering superior service for your business needs. For questions or assistance, please contact us at mhginsurance.com or call +1 954 828 1819 or +44 (0) 1624 678668 and ask for the cruise division.

Selecting insurance for an entire group can be an intimidating task. After all, choosing something for yourself can be difficult, but when everyone has different requirements or interests, trying to make everyone satisfied and happy is a challenge for sure. That’s where we come in!

First off, there is a lot of research to be conducted, quotes to consider, difficult conversations to be had, and potential compromises to be made. That’s before getting into the nitty-gritty of ever-changing rules and regulations. Which is why you should have a basic understanding of yacht crew insurance benefits, because even when you leave it for the experts, you need to know what you are getting yourself into. The different benefit options to be aware of are:

· Medical/Health Insurance

· Life Insurance

· Accidental Death and Dismemberment

· Personal Accident

· Temporary Disability Insurance

· Hospital Indemnity

Medical/Health Insurance

Medical/Health Insurance is typically at the forefront of all benefits packages. Oftentimes being the only benefit offered. While most people are familiar with health insurance, there are still a number of details that need to be reviewed and considered. How much is the deductible? Is there a co-pay? What is the co-insurance? Does it include dental, vision, and/or disability? Feeling overwhelmed? Please feel free to contact us for assistance and guidance on what plan would fit your yacht crew best.

Life insurance

Many consider life insurance as a personal or “luxury” option, but there are a growing number of yachts that are including life insurance coverage as a part of their overall benefits package. Offering coverage for your crew can give them some assurance that if anything happens to them while they are at sea, their loved ones will be better protected financially back home. Typically, coverage amounts are fixed in increments of $10,000, up to $100,000.

Accidental Death and Dismemberment

Accidental death and dismemberment, also known as AD&D, is very similar to life insurance. The difference is that there is only a benefit from an accidental death, or dismembering injury. This type of insurance typically provides coverage 24/7, not just while at work.

Personal Accident

Often referred to as PA cover, personal accident insurance will pay out a sum of money for permanent injury (and sometimes permanent illness). It is often confused with medical insurance; however, it doesn’t provide coverage for any medical bills or doctors’ appointments, it simply provides a one-time payment after experiencing a permanent injury or illness.

Temporary Disability Insurance

Temporary Disability insurance is a great way to offer coverage for your crew in the event they get sick or hurt and cannot work for a short period of time. Having this policy will cover a percentage of the person’s wages if they are unable to perform their occupation and can last for up to two years due to an injury or illness. If the disabling event becomes permanent, the personal accident (if purchased as above) may kick-in and pay a lump sum.

Hospital Indemnity

Hospital indemnity insurance is similar to disability insurance, in that it provides an added benefit. Depending on the policy, it provides a benefit each day your crew member is in the hospital. For example, if someone were hurt on the job and had to go to the hospital, the insurance would pay that person $100 per day that they are admitted in the hospital. This does not cover their hospital bills; it just provides the person with an added benefit.

Having proper insurance is important whether you are at sea or docked at a shipyard. MHG is your specialized broker when it comes to crew insurance. Our insurance specialists have the knowledge and experience to find the policy that works best for you. If you are interested in purchasing, or have any questions about yacht crew insurance or travel insurance, please contact us at +1 954 828 1819 or +44 (0) 1624 678668.

A new year is upon us, which means that many of you are planning out the year ahead and have a general idea of your goals and targets. But one area you may not have considered thinking about is your insurance. More specifically, how using a broker can help you!

Time and time again, we come across people who have the wrong idea of what an insurance broker is and why they are actually advantageous to the consumer. So, how can using a broker help you have a successful year, you might ask? Simple, we work for you! Think of us as another employee or someone you have contracted to work to get you the best coverage, the best price, and continue to work on your behalf all the way through any potential claims. It is important to take the time to find a quality, reputable broker to work with you in fulfilling your insurance needs. Not only will it be time well spent in the beginning when finding a plan, but it will also serve you well for the entire time that you have private health insurance needs, on a yacht or wherever your travels may take you.

What Does a Broker Actually Do That You Cannot Do Yourselves?

First, they spend all day, every day dealing with insurance. They know the insurance industry, they live and breathe insurance, and they understand all the confusing terminology and phrases, which hopefully they can explain to you in a straightforward, no-nonsense way. They also know the insurers, and the people who work there, which is a significant advantage over you calling a toll-free number and hoping for the best.

Second, insurance brokers evaluate and research the marketplace on a regular basis. A reputable broker knows the dynamics of the insurance industry, what the headlines are, what is no longer relevant, and which carriers provide consistent service. Nothing is more frustrating than finding an insurance plan that fits your needs, only to realize at time of claim that the company does not deliver.

Finally, as stated before, a broker advocates and works on your behalf. When a situation arises where a helping hand is needed, you can turn to your broker for assistance, leaving you to continue to concentrate on your work.

But What About Costs?

Have you ever heard the saying, “brokers make you broker”? That saying could not be further from the truth. In contrast, working with a broker can save clients both time and money, in addition to frustration. Insurance brokers receive their compensation from insurers, but that does not (or should not) cloud the judgment of a good broker to recommend whatever policy is most appropriate to the situation as presented by you, the client. At the end of the day, utilizing an expert for the same price as doing everything yourself can only have a positive impact on your bottom-line.

Brokers Can Offer More of a Selection

One benefit of an insurance broker is the selection of policies and plans. Typically, brokers can help you select insurance from a variety of different companies. Different insurance companies offer different plans, so having access to plans from multiple companies can afford you the opportunity to find the coverage that fits you best and fits your budget best.

Also, depending on the insurance brokerage they may sell different types of insurance, allowing you to have a one stop solution for all your insurance needs.

Brokers Do Much More Than Sell Insurance

While brokers may act as the middleman between you and the insurance company, they can be so much more than that. An insurance broker will conduct research for you, file and assist you with the claims process, and work to get you the best coverage option for your situation. Often times a broker has direct connections with decision makers at the insurance companies so you may not have to sit on a 1-800 line for a long time, only to learn someone doesn’t have the authority to help you. Brokers also know which carriers provide consistent service, allowing you to avoid companies that may not deliver the level of care that you deserve at time of claim.

We Work for You!

As brokers, we do not work for any insurance company, we work for you! Our goals are to please you, and make sure all your questions and concerns are handled. If you think about it, with all the benefits of using an insurance broker, it is certainly better than just going out and buying a policy from an insurance agent. Will an agent fight for you and your best interests?

What sets MHG apart from other brokers?

MHG is one of the leading companies to push for crew benefits across both the yachting and cruise industries. 30 years ago, the marine industry started to boom, and MHG has been there from the beginning championing the wellbeing and livelihoods of crew members around the globe. So really and truly, MHG is more than an insurance broker, we are a wellness company!

With our growth in the industry and MHG becoming more and more diverse, MHG also began to offer other areas of coverage such as travel, travel medical and life.

As you can see, using an insurance broker offers a number of benefits, from saving you time, money, stress, etc., helping you focus on your upcoming year ahead. Are you interested in working with an insurance broker to help you achieve your goals? Contact MHG today! Give us a call at 954-828-1819, or visit mhginsurance.com.

One trend that comes and goes over the years is insurance companies offering cheap plans to grow their business. However, businesses can’t afford to continue to operate on low (or negative) margins, so the customers are the ones who end up suffering. Low-cost insurance rarely ever means low cost in the long run. It seems to happen more and more, insurance companies offering lower cost insurance, but when customers go to use their benefits, the struggle begins. Insurance is an intangible product, which means one must put trust into it. So, when promises aren’t kept, or proper due diligence isn’t followed, you can see why low-cost insurance is rarely ever low-cost.

Pick Two

Good, quick, and cheap. It’s impossible to have all three. Often, the one that gets sacrificed unknowingly is good, as people value their time and money. Therefore, when it comes to trying to save money on insurance, one can expect to receive delayed quotes, slower service, claims issues, just to name a few. Saving time and money now, very well could cost you a lot of time and money when it comes time to use your policy.

Save Now, Pay Later

Now it’s time to get to the nitty gritty on how a low-cost insurance policy will cost you later. The main reason, those who opt for cheaper insurance end up paying more in the long run because of a lack of coverage that was unknown to them when trying to use their insurance, or even worse, no coverage at all. Picture yourself being involved in an emergency situation that ends up with you being in the hospital requiring medical attention. The last thing you want to worry about in that scenario is being on the hook for the entire hospital bill which could end up being tens of thousands, if not hundreds of thousands of dollars.

David vs. Goliath

“If I don’t receive the benefits that were in writing, I can always hire a lawyer!” While this is true, insurance companies are usually very large, so going toe to toe with one is no easy task if you have a dispute with the plan that you have purchased. Even if the consumer is completely in the right about a particular claim or situation, the costs and time involved can be substantial.

The Benefit of a Broker!

Insurance Brokers often get a bad reputation but using a reputable insurance broker can help you avoid situations like this. For one, the majority of brokers are well-versed with the ins and outs of the insurance industry and can help you avoid a negative trend that you may otherwise know nothing about. Not to mention, brokers work for you! Brokers typically operate at no extra cost to you, just as it would be if you went straight to the insurance company to get your plan. Only with a broker, you have someone else working on your behalf. If you would like to learn more details of using an insurance broker, read our previous blog, “Why You Should Use an Insurance Broker”.

Having proper insurance is important in every aspect of life. Whether you are at sea needing international coverage, looking for proper life insurance coverage, going on a vacation, etc. MHG is your specialized broker. Our insurance specialists have the knowledge and experience to find the policy that works best for you. If you are interested in purchasing, or have any, please contact us at +1 954 828 1819 or +44 (0) 1624 678668 or visit us online at mhginsurance.com.

Making a decision on behalf of a group of people can be a difficult task. The pressure of making everyone happy tends to be a challenge no matter what the decision pertains to. So, making a decision for a group when it comes to their healthcare and wellbeing, the stakes get raised. We know how hard the process can be trying to decide a yacht crew insurance plan for an entire group, when each individual has different wants and needs. That is where we excel, using our experience to navigate benefits, budgets, and stress levels. Use the following points when trying to select a yacht crew insurance plan for your group!

Factors to consider include how many crew will be on the plan, as well as the ages of the crew, and what type of policies you are looking for. You should also be considering plan features such as dental and/or disability, as it is difficult to find and keep good crew members! Call us at 954-828-1819 if you have any questions or would like a quote.

Medical/Health Insurance

Medical insurance speaks for itself. Many of us are familiar with it because of the amount of times that we use it. However, there are many different aspects of a plan to consider. What’s the deductible? Is there a co-pay? What about co-insurance? Does it include dental and vision? If you feel overwhelmed, please feel free to contact us for assistance and guidance on what plan would fit your yacht crew best.

Life insurance

While having life insurance is a personal option, there are yachts that include life insurance coverage as part of their benefits package. Offering coverage for your crew may give them some assurance that if anything happens to them while they are at sea, their loved ones will be more able to cope financially back home. Typically, the coverage amount is fixed in increments of $10,000, up to $100,000.

Accidental Death and Dismemberment

Accidental death and dismemberment, also known as AD&D, is very similar to life insurance. The difference is that there is only a benefit from an accidental death, or significant dismembering injury. This type of insurance typically provides coverage 24/7, not just while at work. Generally, the benefit is 3 times the person’s salary.

Personal Accident

Personal accident is a crucial insurance policy for your crew members. Oftentimes referred to as PA cover, personal accident insurance will pay out a sum of money for permanent injury (and sometimes permanent illness). It is often confused with medical insurance, but it doesn’t provide coverage for any medical bills or doctors’ appointments, it simply provides a one-time payment after experiencing a permanent injury.

Disability Insurance

Disability insurance is a great way to offer coverage for your crew in the event they get hurt and can’t work for a short period of time. Having this policy will cover a percentage of the person’s wages if they are unable to perform their occupation and can last for up to two years due to an injury or illness. If the disabling event becomes permanent, the personal accident (if purchased as above) may kick-in and pay a lump sum.

Hospital Indemnity

Hospital indemnity insurance at first glance would make you think that it covers hospital visits, however that is not the case. Think of this type of insurance as a poor man’s disability insurance. Depending on the policy, it provides a benefit each day a crew member is in the hospital. For example, if someone was hurt on the job and had to go to the hospital, the insurance would pay that person $100 per day that they are admitted in the hospital. This doesn’t cover their hospital bills, it just provides the person with an added benefit.

Features That Are Not Features

While the above list is not exhaustive of every option and feature, one thing to note is that some insurance providers tout features that do not hold true. For example, there is no such thing as a Maritime Labour Convention (MLC) compliant yacht crew insurance. It sounds good, but it means nothing. Another thing to be wary of is a plan that says ‘unlimited coverage’. Almost always with international policies, there are restrictions and limitations on the benefits such that the ‘unlimited’ part is actually quite ‘limited’.

Having proper insurance is important whether you are at sea, or docked at a shipyard. MHG is your specialized broker when it comes to crew insurance. Our insurance specialists have the knowledge and experience to find the policy that works best for you. If you are interested in purchasing, or have any questions about yacht crew insurance or travel insurance, please contact us at +1 954 828 1819 or +44 (0) 1624 678668 or visit us online at mhginsurance.com. For more information on preparing to work on a yacht, read our previous blog, “Yacht Crew Insurance Terms 101”.

If you’re a Crew Member working onboard a cruise ship, we have some important information for you regarding insurance claims. As you know, Crew Insurance is different than your typical health insurance policy, which means there are some points you need to consider and be aware of when it’s time to go use it.

Claim Payments

One of the more common questions we receive is “When should I pay a medical bill and when would a provider bill the insurance company directly?” Generally speaking, all claims incurred outside of the United States will likely require you to pay for the services upfront. In some cases, your provider will have a direct billing agreement in place with your insurance company and will bill them directly, but this is not the norm so it’s best to assume that you will be paying upfront.

That process and expectation is usually different when inside the United States. Typically, in the U.S, you should provide your insurance ID card to your doctor, who will then call your insurance company to verify your benefits and bill the insurance company directly. It is important to note that you may be asked to pay co-pays, deductibles, or items that are not covered at the time of services.

Something to note is a Guarantee of Payment (GOP). A GOP is an option for services provided overseas with international providers. It is requested by the provider to the insurance company. Usually, a GOP is arranged when charges will be high. It is also good to know that it is solely up to your provider to accept a GOP. If you have further questions regarding when a GOP is used, feel free to reach out to us at the contact details below.

Filing a Claim

Filing an insurance claim is necessary if you have paid for services up front that you believe are covered under your policy. Knowing where to go and what is required ensures that the claim will be processed without delays.

Once you are enrolled for coverage, make sure you set up your online account and upload the mobile app if available. That way, when/if you have a claim, simply log into your account, and access the claims section. The process of uploading the claims is usually very straightforward. If you have questions about filing your claim, as your insurance broker, MHG is always here to assist.

Be sure to have an electronic copy of your documents before you get started. This helps streamline the filing process. Include all invoices, itemized bills, and receipts showing proof of payment so that the claims examiner has everything required to process your claim. Once you have filed your claim, it will go directly to your insurance company. You will also be able to view its progress in your personal account. If something is missing, or the claims examiner needs additional clarification, it will be listed in your online personal account.

When Problems Arise

Sometimes, you can take all the right steps, be proactive, and yet there can be an issue. If your claim is not processed and you do not know why, or it is denied and you have a question as to why that happened, it is best to call the insurance company’s service department. That number will always be listed on your ID card. Their customer service department has direct access to the claims system for the insurance company and will be able to see exactly what is needed to finalize the claim. At any point, as your broker, MHG is always here to assist and guide you through any issues or hurdles you may face.

MHG Insurance offers different insurance solutions for many areas of business. Our experience and role in the cruise industry is something that we hold in high regard. Our plans for officers and crew are tailor made to fit the maritime industry. If you have any questions regarding your existing employer group plan, or are interested in purchasing individual marine crew insurance, contact us at mhginsurance.com or call us at +1 954 828 1819 or +44 (0) 1624 678668. Our insurance specialists have the knowledge and experience to assist and guide you to the best coverage for your budget.

Years ago, working on a cruise ship was just for kicks with many of us heading to the high seas to enjoy the experience for a few months or maybe a year at most. Now, crew members choose life at sea as a career choice with goals and aspirations of 5–10-15 years onboard. With this shift in “career” focus, its important for cruise lines and concessionaires to strategically recruit those goal-oriented crew members and work to obtain and maintain their loyalty. The industry is more competitive than ever, so providing an advantageous employment package is essential.

Where Do I Start?

How do you obtain loyalty from your crew, ensuring they wish to return year after year? A good salary is a great start but there are additional ways to retain the right crew that will not only benefit them but you as the employer.

Over the last two-plus years, we have all been faced with the challenges of staying healthy, not only physically but mentally. And I imagine many of you have checked your health insurance policy for the first time to understand your benefit and limitations. Well, you are not alone, your crew are doing the same thing. They want to make sure they maintain good health enabling them to work at sea, provide for their family and also be healthy after completing their contract so they can enjoy their time off. A key part of maintaining good health means getting the care and treatment you need when you need it.

Health is Wealth

Providing more than just the basic medical coverage for your crew can be cost-effective and ensure your crew return after their holiday in their healthiest state. Ensuring your crew are healthy is not only important but also vital to your business. If you do not currently provide any additional medical coverage besides the legal requirements, you may wish to consider a vacation medical policy. This is medical coverage for your international crew once they sign off the ship from a completed contract until they return for their next contract. This kind of coverage allows the crew member to visit doctors while signed off and take care of any medical needs or treatment necessary and ensure they are physically ready to return for their next assignment onboard. Policies can also include the employee’s dependents which would be 24/7 in their home country.

If you want to go a step further, consider primary medical insurance for your crew or senior officers. This kind of coverage is primary to your required P&I insurance. While a little greater in costs, these plans provide excellent medical coverage 24/7 with global networks worldwide.

MHG has been providing insurance solutions for the maritime industry for over 30 years. We pride ourselves in offering superior service for your business needs. For questions or assistance, please contact us at mhginsurance.com or call +1 954 828 1819 or +44 (0) 1624 678668 and ask for the cruise division.

It’s not easy trying to decide what the best yacht crew insurance benefits plan is for yourself, let alone an entire group of crew members. After all, everyone has different needs and wants, and trying to accommodate everyone so that all parties are happy and satisfied is nearly an impossible task. To start things off, there is a ton of research to be done, quotes to look over, and conversations to be had. That is before getting to the part of trying to address the potential turnover among crews, ever-changing rules, and regulations, and most importantly setting your vessel up to try and attract the top talent out there. Which brings us to our next point, offering a competitive benefits plan can be the key to keeping existing crew members happy ad engaged. Don’t know where to start? That is where we come in!

Medical/Health Insurance

Health or medical insurance can speak for itself. While most people are aware of or have experience with health insurance and what comes with it, there are many different aspects of a plan that needs to be considered. How much is the deductible? Is there a co-pay? What is the co-insurance? Does it include dental, vision, and/or disability? Feeling overwhelmed? Please feel free to contact us for assistance and guidance on what plan would fit your yacht crew best.

Life insurance

While most people may consider life insurance as a personal option, there are a growing number of yachts that are including life insurance coverage as a part of their overall benefits package. Offering coverage for your crew can give them some assurance that if anything happens to them while they are at sea, their loved ones will better protected financially back home. Typically, the coverage amount is fixed in increments of $10,000, up to $100,000.

Accidental Death and Dismemberment

Accidental death and dismemberment, also known as AD&D, is very similar to life insurance. The difference is that there is only a benefit from an accidental death, or dismembering injury. This type of insurance typically provides coverage 24/7, not just while at work.

Personal Accident

Personal accident is similar to dismemberment coverage and is an important insurance policy for your crew members. Often referred to as PA cover, personal accident insurance will pay out a sum of money for permanent injury (and sometimes permanent illness). It is often confused with medical insurance; however, it doesn’t provide coverage for any medical bills or doctors’ appointments, it simply provides a one-time payment after experiencing a permanent injury or illness.

Temporary Disability Insurance

Temporary Disability insurance is a great way to offer coverage for your crew in the event they get hurt and cannot work for a short period of time. Having this policy will cover a percentage of the person’s wages if they are unable to perform their occupation and can last for up to two years due to an injury or illness. If the disabling event becomes permanent, the personal accident (if purchased as above) may kick-in and pay a lump sum.

Hospital Indemnity

Hospital indemnity insurance at first glance would make you think that it covers hospital visits, however that is not the case. Think of this type of insurance as a poor man’s disability insurance. Depending on the policy, it provides a benefit each day your crew member is in the hospital. For example, if someone were hurt on the job and had to go to the hospital, the insurance would pay that person $100 per day that they are admitted in the hospital. This does not cover their hospital bills; it just provides the person with an added benefit.

Features That Are Not Features

While the above list is not exhaustive of every option and feature, one thing to note is that some insurance providers tout features that do not hold true. For example, there is no such thing as a Maritime Labour Convention (MLC) compliant yacht crew insurance. It sounds good, but it means nothing. Another thing to be wary of is a plan that says, ‘unlimited coverage’. Almost always with international policies, there are restrictions and limitations on the benefits such that the ‘unlimited’ part is quite ‘limited’.

Having proper insurance is important whether you are at sea or docked at a shipyard. MHG is your specialized broker when it comes to crew insurance. Our insurance specialists have the knowledge and experience to find the policy that works best for you. If you are interested in purchasing, or have any questions about yacht crew insurance or travel insurance, please contact us at +1 954 828 1819 or +44 (0) 1624 678668 or visit us online at mhginsurance.com. For more information on preparing to work on a yacht, read our previous blog, “ Yacht Crew Insurance Terms 101”

Understanding insurance and all the details that go with a policy can be difficult to say the least. Even more so for cruise line crew members, or anyone who requires international coverage. With so many “moving parts”, if you have never used your coverage, or learned how to maximize your coverage, it can be quite a daunting task figuring out where to even start. Which is where we come in! We have provided below information to help you better understand your coverage.

Getting Started

When you first enroll in your new insurance policy, take the time to set up a personal online account. Part of setting that up includes getting your ID cards, downloading any corresponding apps, and obtaining any policy documents. It’s also important to save these documents or know where to find them in your personal online account.

When it comes to reviewing your policy, we recommend looking at the digital copy online so you can find specific terms and sections using the search function (Ctrl+F). Also, be sure to review the Summary of Benefits, which is an overview of your coverage. It is always best to read through the entire policy document for additional conditions and requirements or exclusions. For example, Physical Therapy might be listed in your summary with limits or conditions. If you review the policy further, it may state that you are required to obtain a physician’s prescription.

Finding a Provider

When trying to find a doctor or a provider, there are some things you need to know. When outside of the United States, you are not required to see a particular provider. Most insurance companies will offer a section in their website that allows you to search for providers in different countries. However, when inside the United States, it is recommended that you see a provider within the Preferred Provider Organization Network (PPO) when possible.

A PPO provider is a group of doctors that have agreed to provide care under your plan at a certain rate. Staying within the PPO usually offers the best coverage and overall discounts. When accessing your personal account online, you can search for PPO providers in your area. If you have a doctor already, but they are not in the PPO, you are still able to stay with this doctor, but the amount you must pay may be different for some services. In your policy Summary of Benefits, you can see what the coverage is for services outside of the PPO network.

Do I Need to Pre-Certify?

First things first, what does pre-certify even mean? Pre-certification is the process used to determine whether the services delivered or scheduled to be delivered to a patient are medically necessary and appropriate. It also allows your insurance company to assist in managing your health care costs. It is required when something is “major”, such as surgery or being admitted in the hospital as an inpatient. A detailed list of all the items that require pre-certification will be in your policy. If you are not sure if your procedure requires pre-certification, you should contact your insurer directly.

There is no need to pre-certify when going through routine doctor’s appointments, check-ups, or other minor office visits. But we recommend that you always check pre-certification requirements before any procedure or treatment. Some policies reduce the percentage of coverage if you have not pre-certified your services. It can be up to 50% of a reduction in coverage, so it is important to ensure anything major be pre-certified.

These are just a few basics in understanding your insurance coverage. MHG Insurance has been helping seafaring crew throughout the world for over 30 years. We believe ensuring that crew get the insurance support they need in a timely manner is not only essential but a fundamental service as your broker.

In our next blog, we will cover Insurance Claims - When to File and Key Points to consider. For questions or assistance, please contact us at mhginsurance.com or call us at +1 954 828 1819 or +44 (0) 1624 678668. Until then, happy and healthy sailing!