RELEASE DATE: 5/12/18

The results of new research into the welfare needs of superyacht crew were announced on Monday at a seminar held at Inmarsat’s headquarters in London.

The International Seafarers’ Welfare and Assistance Network (ISWAN) partnered with MHG Insurance to conduct a survey of seafarers who work on superyachts to investigate welfare issues specific to the sector, backed up by in-depth interviews and diary studies. Based on responses from 402 superyacht crew responding to the 50-question survey, the report finds:

· 82% had experienced low crew morale ‘sometimes’, ‘often’ or ‘always’

· 77% of women, and 55% of men, had experienced problems with on-board leadership ‘sometimes’, ‘often’ or ‘always’

· 67% ‘usually’ or ‘always’ felt rested in port

· 79% were on permanent contracts

· 51% were satisfied with their leave entitlement

· 57% of women and 39% of men suffered from social isolation or loneliness ‘sometimes’, ‘often’ or ‘always’ while working on board.

Yachting offers wonderful opportunities and this side was revealed in the report in quotes including: ‘Yachting delivers beautiful adventures to remote parts of the world…at a fraction of a cost that any other occupation can offer.’ It is also a hard life physically: ‘…you work bloody long hours without a day off in weeks during charters.’ The report covers the very good side of working on superyachts, without shying away from areas where improvements can be made: ‘I know a lot of yachts look after their crew but a lot don’t.’

The recommendations of the report include the following:

· Improving recruits’ knowledge of what to expect on board before they go to sea

· Improved support for seafarers who are coming out of the superyacht sector

· Raising awareness of what support for wellbeing is out there for seafarers, and widening distribution of welfare materials and information to include yacht crew

· An increase in the availability of rotational posts, which would make a concession to family life

· Enabling more time for rest and relaxation

Rob Myers – Senior Director, Large Yacht and Passenger at Inmarsat, the seminar host – opened the launch in London by introducing Inmarsat’s recent work on improving superyacht crew communications. Dr Olivia Swift, who conducted the research for ISWAN, presented the results to delegates and a panel then addressed three key discussion points stemming from the report: gender, religion and leadership. The panel members were:

Andrew Wright – Secretary General at The Mission to Seafarers

Karen Passman – Founder of Impact Crew

Peter Dudzinski – Director, Underwriting Services at MHG Insurance

Nicola Morgan – Director, Recruitment Manager & Shore Based Positions at wilsonhalligan

Danny McGowan – Strategic Organiser at Nautilus International

Richard Le Quesne – Financial Director & Honorary Treasurer at the Professional Yachting Association

Commenting on the report, MHG Insurance’ Chairman and CEO Andrew Dudzinski said: ‘How can we expect to recruit and retain loyal crew tomorrow if we don’t understand their welfare concerns today?’

The research was described by seminar delegates as ‘long overdue’ (Dùghall macLachlainn, a superyacht captain), at the ‘forefront of development of crew welfare’ (yacht recruitment agency wilsonhalligan), and ‘a step in the right direction for the future of superyachting in a modern world’ (Sara Ballinger, Crew-Glue).

ISWAN’s Executive Director Roger Harris said: ‘The research highlights some real concerns of crew working on superyachts that need to be addressed by the sector. We are grateful to MHG Insurance for funding the research and to The Mission to Seafarers for supporting it.’

Andrew Wright, Secretary General at The Mission to Seafarers, said: ‘I was absolutely delighted to attend the excellent superyacht seminar. The findings of the study confirm my own experience of the industry and were properly thought-provoking. This is an area of need which has been insufficiently on the radar of most maritime welfare organisations. At The Mission to Seafarers we are determined to take forward current discussions. Working with partners, we are looking to develop appropriate kinds of support, focused on identified areas of need and using our particular skills and experience.’

The report can be downloaded here: www.seafarerswelfare.org/resources/publications/the-welfare-of-superyacht-crew.

For further information, please contact:

Tom Holmer

ISWAN, Croydon, UK

Telephone: +44 20 8253 0163

tom.holmer@iswan.org.uk

Mobile: +44 7807 311852

Diana Gonzalez

MHG Insurance, Florida, USA

Telephone: +1 954 548 3581

dianag@mhginsurance.com

Mobile: +1 954 232 2957

Commercial General Liability insurance is designed to cover land-based operations. Typically, there is an exclusion in most CGL policies for any work done onboard ship, docks, or piers. The reason for this exclusion is that marine risks are better suited for a Marine General Liability policy. One major area of concern for a marine risk is the coverage for care, custody, and control. This coverage is critical for ship repairers especially and is a standard coverage on an MGL policy.

A Look Back

A General Liability policy doesn’t include watercraft coverage; including the ownership, maintenance, and use of watercraft owned by you, the insured. The client, shipyard or vessel may never know all these exclusion by just looking at a certificate of insurance. The forms and endorsements are included in the policy wording- which brings up the fact that an experienced insurance broker could help you when it comes to the specifics of policy exclusions and/or benefits.

Commercial General Liability

Commercial General Liability policies protect business owners against claims of liability for bodily injury, property damage, and personal and advertising injury (slander and false advertising). Premises/operations coverage pays for bodily injury or property damage that occurs on your premises or as a result of your business operations. Products/completed operations coverage pays for bodily injury and property damage that occurs away from your business premises and is caused by your products or completed work.

Marine General Liability

Marine General Liability policies are designed specifically for those who work on vessels, docks, and ports. These policies include coverage for Marine Contractors, ship repairers, and others who work on or near water.

Why didn’t I Know about This?

Often, contractors that perform work such as carpentry or welding will be asked to do work on a ship or in a port. Their normal operations are on land and they carry CGL coverage. Many do not realize that their current policy will not cover them for work done on a vessel or on a dock. Most shipyards, vessels, and ports don’t check the coverages listed on a certificate of insurance provided by the contractor, they may let them work with improper coverages, not knowing the exclusions that the contractors have in their policies. This is where the problem arises, since they may not be covered in the event of a loss or accident.

Why aren’t Marine Contractors Covered?

Commercial General Liability policies are not designed to cover marine operations. In order to offer coverage for a risk, the underwriter needs to understand the operation. Class codes are used as a way for an underwriter to rate a risk and determine the premium paid. Class codes are also a way for an insurance company to decide what types of business they want to insure. It is important that the company that insures your business understands exactly what you do and how you do it. Otherwise, you may be paying for a policy that will not cover a loss specific to your business. Marine businesses are best insured by a marine underwriter with an insurance company that is familiar with the marine industries.

Working with an expert insurance broker, like the brokers at MHG Insurance Brokers, can help you obtain a policy that specifically addresses your needs and is customized to your benefit. Remember, cruise lines and marinas require proof of appropriate insurance coverage before any job can begin, so make sure you have the right policy in hand. To learn more about the advantages of Marine General Liability coverage, contact an MHG broker today by visiting mhginsurance.com or calling 954-828-1819.

26 July 2018

The International Seafarers’ Welfare and Assistance Network (ISWAN) is partnering with MHG Insurance to launch a survey of seafarers who work on superyachts to investigate welfare issues specific to the sector. Questions will be asked on food, cabins and communications, as well as the health and wellbeing of the men and women working on board. The survey has been designed to:

· highlight areas of welfare needs among seafarers on superyachts

· see what is working well under current conditions to meet their welfare needs, and what needs improvement

· explore how existing seafarers’ welfare structures may meet these needs and where there is scope for new provision

A recent survey commissioned by Yachting Pages Media Group found that 75% of crew surveyed said that the industry is not doing enough to tackle mental health problems and look after the overall wellbeing of crew.

‘Maritime welfare organisations are used to dealing with seafarers on cargo and cruise ships. The number of seafarers in the yacht sector has grown to around 35,000, and we need to know more about the challenges which are specific to the superyacht sector. As seafarers on superyachts are covered by the provisions of the ILO Maritime Labour Convention their welfare needs – at sea and ashore – should be better known and provided for,’ said Roger Harris, Executive Director of ISWAN.

Andrew Dudzinski, CEO of MHG Insurance, explained their support of this initiative: ‘The welfare of all crew, but especially those who are insured with MHG, is a primary concern for us. The mental and physical health and wellbeing of these seafarers is not just a professional interest. We want to know better what makes them tick and how their time at sea can be improved.’

Andrew Wright, Secretary General of the Mission to Seafarers, who are assisting with the distribution of the survey, said: ‘Yacht crew do an amazing job, catering to a small but very influential clientele, providing a phenomenal level of professionalism and service. For most crew this is a satisfying and wonderful job, but we need to see where improvements can be made.’

The results will be published in a report on the ISWAN website ( www.seafarerswelfare.org ) in December 2018.

For further information, please contact:

Tom Holmer

ISWAN, Croydon, UK

Telephone: +44 20 8253 0163

tom.holmer@iswan.org.uk

Mobile: +44 7807 311852 tom.holmer@iswan.org.uk tom.holmer@iswan.org.uk

Diana Gonzalez

MHG Insurance, Florida, USA

Telephone: +1 954 548 3581

dianag@mhginsurance.com

Mobile: +1 954 232 2957

ENDS

NOTES TO EDITORS

International Seafarers' Welfare and Assistance Network (ISWAN): An international charity dedicated to the relief of need, hardship or distress amongst seafarers of all nationalities, races, colour and creeds irrespective of gender. seafarerswelfare.org

MHG Insurance: Established in 1991 in Miami, Florida, MHG Insurance is an independent, global, full service insurance brokerage and consultative facility. Through its extensive relationships with international underwriting markets, MHG develops and provides a full range of employee benefits, risk mitigation programs, property and casualty insurance and financial services all supported by comprehensive attention to service support for all of our clients. In the marine community, MHG is well known for its expertise in the Maritime Labour Convention (MLC 2006) and developing MLC-aligned crew insurance solutions. In the U.S., MHG provides group and individual employee benefits along with advice on federal regulations regarding the Affordable Care Act. For more information about MHG Insurance and the services we provide, please visit mhginsurance.com

FORT LAUDERDALE, FL (July 3, 2018) – MHG Insurance announced today that Odin Bujeiro has joined the company’s IT Department as a Programmer. In this role, Bujeiro will develop, test, troubleshoot, and deploy solutions for MHG’s CRM System and web portal.

Bujeiro joins MHG with more than 20 years of experience as a programmer. Bujeiro previously worked as a Software Developer for a company specializing in vacation awards and incentives for the hospitality industry and more recently, as a Senior Software Engineer for a GPS tracking solutions company.

“Odin is a talented programmer and his skills are much needed as MHG continues to grow,” said Kevin Knorr, MHG’s IT Director. “His extensive knowledge and experience will only benefit our company and help us run more efficiently.”

MHG Insurance has been providing insurance guidance and solutions since 1991. The company has established an unrivalled reputation for providing quality insurance products that meet clients’ coverage requirements and budget.

About MHG Insurance

Established in 1991 in Miami, Florida, MHG Insurance is an independent, global, full service insurance brokerage and consultative facility. Through its extensive relationships with international underwriting markets, MHG develops and provides a full range of employee benefits, risk mitigation programs, property and casualty insurance and financial services all supported by comprehensive attention to service support for all of our clients. In the marine community, MHG is well known for its expertise in the Maritime Labour Convention (MLC 2006) and developing MLC-aligned crew insurance solutions. In the U.S., MHG provides group and individual employee benefits along with advice on federal regulations regarding the Affordable Care Act. For more information about MHG Insurance and the services we provide, please visit mhginsurance.com

In today’s increasingly litigious society, business owners operate under the constant threat of lawsuits from employees, on a variety of issues. The proliferation of federal, state, and local employment laws has created a plethora of exposures that can leave your business vulnerable to costly litigation. Businesses of all sizes are at risk: whether you are the head of a large corporation or the owner of a small neighborhood company, once you hire your first employee, you expose your company to the possibility of a lawsuit.

An Employment Practices Liability Insurance Policy provides necessary protection for your business.

Employment Practices Liability Insurance (EPLI) protects your business, its directors, officers, and employees, providing coverage for the legal costs and damages associated with claims by current, former, and potential employees for a number of employment-related allegations, including:

• Wrongful dismissal
• Sexual harassment
• Hostile work environment
• Invasion of privacy
• Denial of promotion
• Failure to make partner
• Age, race, gender, or sexual orientation discrimination
• Failure to accommodate the needs of the disabled

The number of employment related lawsuits filed each year is rising.

Cases against employers are on the rise. According to the best industry estimate, 3 out of 5 businesses will be sued by an employee. Companies are now vulnerable from the first contact with a potential employee, from the pre-hiring process through the exit interview, even if the potential employee was never hired or was only with the company for a few days.

A single employee can sink your entire company.

No matter how vigilant you are, you cannot monitor every hire, termination, and conversation that takes place in your offices. Any misbehavior by your employees - a careless remark, inappropriate joke, or slightly mishandled termination – can be the basis of a lawsuit with the potential to bankrupt your business. There are steps you can take to minimize exposure, such as requiring attendance at workplace relations training sessions, implementing a zero-tolerance policy for sexual harassment, and establishing formal procedures for hiring, firing, and disciplining employees, but there is no way to ensure your company’s safety.

Defending against discrimination lawsuits, even groundless ones, is expensive.

Legal costs accrue at an incredibly fast rate during business litigation. The average cost to have a meritless lawsuit dismissed is between $10,000 and $15,000. If a slight concern about your company’s possible culpability causes you to agree to a quick settlement, expect expenses of $10,000 to $50,000. Costs rise sharply if there is any merit to the case against your company, with the costs of settlement and defense soaring to $150,000, $200,000, or more. Should your company be served with this type of lawsuit, your EPLI coverage reacts with legal defenses that may be included within or outside of the policy limits and would react to settlements and judgments awarded to the accuser.

Now that you have a better understanding of the many reasons why business owners should consider an Employment Practices Liability Insurance Policy, you can rely on MHG Insurance to ensure that you and your business are fully protected. The Insurance Specialists at MHG understand that every business is unique. We have the experience and resources to assemble a complete insurance plan that includes all the business insurance policies your company should have, including Commercial Property Insurance, Workers’ Compensation, Business and General Liability Insurance, and more. Call us today at 954-828-1819 or visit us online at mhginsurance.com, and let our Insurance Specialists show you how to protect your business from the expense of costly lawsuits and other risks.

FORT LAUDERDALE, FL (March 1, 2018) – MHG Insurance, the cruise industry’s benefits specialist, has released a groundbreaking study of the benefits provided by the cruise industry. The exclusive report, titled Cruise Industry Benefits Report, is the inaugural issue and includes a snapshot of the benefits provided across 22 cruise lines along with relevant topics affecting benefits in the industry.

“With the continued expansion of the cruise industry and a full order book for new ships over the next few years, sourcing and keeping your best crew will become more of a challenge as the demand for quality crew increases,” said Edward “Mole” Telfer, MHG’s Cruise Division Director. “The Cruise Industry Benefits Report will be a valuable resource for cruise lines to use when building their benefits strategy. The Report has been a labor of love for us at MHG, as we believe passionately in what we do and want to best prepare our clients for the future.”

The focus of the report is the benefits matrix, a comprehensive list of the industry’s benefits provision. The issue also includes a welcome message from CLIA President, Cindy D’Aoust, Ritz-Carlton Yacht Collection’s Lyall Duncan touches on the importance of benefits when it comes to recruiting and retaining the industry’s best, Global Medical Management speaks to additional ways cruise lines are helping to care for their employees, and Salen Ship Management’s Niklas Peterstam provides a unique perspective as a recruiter and recipient of benefits.

MHG Insurance continues to be at the forefront of developing insurance solutions and products to meet the changing needs of the cruise industry, businesses, and individuals around the world. To receive a copy of the Cruise Industry Benefits Report or to schedule an appointment to review the report and discuss your benefit strategy, please contact Edward “Mole” Telfer at +1 954 828 1819, pr@mhginsurance.com or see us at Seatrade Cruise Global, booth 927.

About MHG Insurance

Established in 1991 in Miami, Florida, MHG Insurance is an independent, global, full service insurance brokerage and consultative facility. Through its extensive relationships with international underwriting markets, MHG develops and provides a full range of employee benefits, risk mitigation programs, business insurance and financial services all supported by comprehensive attention to service support for all of our clients. In the marine community, MHG is well known for its expertise in the Maritime Labour Convention (MLC 2006) and developing MLC-aligned crew insurance solutions. In the U.S., MHG provides group and individual employee benefits along with advice on federal regulations regarding the Affordable Care Act. For more information about MHG Insurance and the services we provide, please visit mhginsurance.com

FORT LAUDERDALE, FLORIDA (February 27, 2018)- MHG Insurance Brokers announced today that Account Executives Nadia Bedasse-Francis and Tom Nickerson have been promoted to managerial positions within the U.S. Life & Health Division. With plans to continue growing the Life and Health Division, Nadia will now move into a Business Development Manager role, while Tom will now serve as a Manager in the U.S. Life & Health Division.

Prior to taking on these new roles, Nadia and Tom both served as Account Executives working side by side managing accounts, looking for new business, assisting clients with claims, and much more. In these new roles, Nadia and Tom will be able to focus on their strengths, which will allow MHG to continue to grow and operate more efficiently. This will help existing clients knowing who their point of contact should be, and prospective clients having their needs met.

“We are excited about the changes being made within our Life and Health Division” said Edward “Mole” Telfer, MHG’s Cruise Division Director. “At MHG, our number one goal is always a positive customer service experience, and we are proud to say that we are second to none in that regard. These strategic moves will only strengthen our expertise, which in turn will strengthen our clients’ experiences.”

MHG Insurance Brokers has been providing insurance guidance and solutions since 1991. The company has established an unrivalled reputation for providing quality insurance products that meet clients’ coverage requirements and budget.

About MHG Insurance Brokers

Established in 1991 in Miami, Florida, MHG Insurance Brokers is an independent, global, full service insurance brokerage and consultative facility. Through its extensive relationships with international underwriting markets, MHG develops and provides a full range of employee benefits, risk mitigation programs, property and casualty insurance and financial services all supported by comprehensive attention to service support for all of our clients. In the marine community, MHG is well known for its expertise in the Maritime Labour Convention (MLC 2006) and developing MLC-aligned crew insurance solutions. In the U.S., MHG provides group and individual employee benefits along with advice on federal regulations regarding the Affordable Care Act. For more information about MHG Insurance Brokers and the services we provide, please visit mhginsurance.com

DOUGLAS, ISLE OF MAN (January 11, 2018) – MHG Insurance announced today that Jack Okell has been promoted to Analyst. In this newly created position, Jack will reconcile the premium and claims experience for any given account, in addition to providing reports to underwriters in the London market.

Jack was studying Mathematics, Statistics and Physics at Lancaster University in England when he joined MHG as part of the Isle of Man Governments STEP scheme, a program which places Manx undergraduates with local businesses for the summer. Previously, he served as a member of the Army Cadet Force, where he learned self-discipline and the importance of working within a team setting.

“Jack previously worked with MHG as an intern, but it didn’t take long for us to realize his importance and value to our team.” said Cathy Lane, Director of European Operations. “Jack has proven eager to learn and gain experience in any setting, and we are excited to watch and support his growth as he takes on this new role with further responsibility.”

MHG Insurance has been providing insurance guidance and solutions since 1991. The company has established an unrivalled reputation for providing quality insurance products that meet clients’ coverage requirements and budget.

About MHG Insurance

Established in 1991 in Miami, Florida, MHG Insurance is an independent, global, full service insurance brokerage and consultative facility. Through its extensive relationships with international underwriting markets, MHG develops and provides a full range of employee benefits, risk mitigation programs and business insurance all supported by comprehensive attention to service support for all of our clients. In the marine community, MHG is well known for its expertise in the Maritime Labour Convention (MLC 2006) and developing MLC-aligned crew insurance solutions. In the U.S., MHG provides group and individual employee benefits along with advice on federal regulations regarding the Affordable Care Act. For more information about MHG Insurance and the services

DOUGLAS, ISLE OF MAN (January 26, 2018) – MHG Insurance announced today that Jessica Kramer has joined the company as Underwriting and Claims Assistant to provide benefit and claims support to European-based yacht clients.

Prior to joining MHG, Kramer worked in the shipping industry for 12 years, specializing in crew management, payroll, and insurance. Most recently, she worked as a Marine Personnel Officer for a leading global maritime service provider, managing crew on offshore vessels in the North Sea.

“Jessica is an excellent addition to the team” said Cathy Lane, MHG’s European Operations Director. “We’ve been looking for a suitable candidate to step into the Underwriting and Claims Assistant role for quite some time now. We are extremely pleased to have found Jessica. Her experience and personality are a perfect fit.”

MHG Insurance has been providing insurance guidance and solutions since 1991. The company has established an unrivalled reputation for providing quality insurance products that meet clients’ coverage requirements and budget.

About MHG Insurance

Established in 1991 in Miami, Florida, MHG Insurance is an independent, global, full service insurance brokerage and consultative facility. Through its extensive relationships with international underwriting markets, MHG develops and provides a full range of employee benefits, risk mitigation programs, business insurance and financial services all supported by comprehensive attention to service support for all of our clients. In the marine community, MHG is well known for its expertise in the Maritime Labour Convention (MLC 2006) and developing MLC-aligned crew insurance solutions. In the U.S., MHG provides group and individual employee benefits along with advice on federal regulations regarding the Affordable Care Act. For more information about MHG Insurance and the services

Good help is hard to find. Everyone has heard different horror stories about coworkers and colleagues from their friends, or even ones they have experienced firsthand. Filling open positions properly within your company can have a great impact on your bottom line. From having unproductive and inefficient workers, or workers who go above and beyond, one thing that can have a direct effect to your bottom line is workers’ compensation. Workplace injuries can be quite expensive for employers, especially those companies that require skilled or physical labor. So, if you are interested in helping your businesses’ bottom line, use some of these tips to help avoid hiring your next costly claim.

Before the Hiring Process

Much like having a good foundation determines the strength of a building, hiring practices can have a similar effect to your business and its future. Preparation is very important when starting the hiring process. You want to be sure the right people are in the right jobs to get the most out of your team. Putting someone into a position that has no experience or background in said position could result in mistakes and possible injury if they lack training and experience. There are many ways to do your homework when beginning the hiring process, from gathering analytics of the mistakes that people make in the workplace, to psychology of people that will put them in the best position. Assessing problems before you make a hire can be best form of preventing a loss.

During the Hiring Process

Job interviews and job shadowing, or any other form of evaluating someone before hiring them is a great opportunity to see if someone is not only a perfect fit for the position, but your company culture as well. Unfortunately, you can’t ask someone about previous claims they were involved in, however, you can ask them about any gaps in their employment. Also, be sure to ask them how they would handle certain situations that can arise such as emergencies or other scenarios that may put them or their coworkers in danger. So far so good? If so, you should contact all their references to get a feel for how they are viewed from their past employers.

Don’t Stop Once They’re Hired

Once your new employee has passed all screening and gone through all the training necessary, welcome him or her to the company! An employment offer should be contingent on successful completion of screenings. Completion of a thorough hiring process should help to ensure the new employee will be a good fit. But the process shouldn’t stop there. Just because you have found your new employee, doesn’t mean you should stop working to avoid a claim. Implementing regular safety and training programs for all employees is a good practice that helps to avoid catastrophic and frequent claim. Lastly, all processes and procedures should be communicated loud and clear so that everyone in your workforce is aware of the company’s expectations. 

Workers’ Compensation Insurance should be a top priority for all businesses. If you have any questions, or are interested in purchasing workers’ compensation insurance, or any other form of Property & Casualty Insurance, please contact us at 954-828-1819 or visit our website mhginsurance.com . Our insurance specialists have the knowledge and experience to assist and advise your business about all the necessary business insurances.